Refund policy

We believe you will absolutely love your switch to the AHA-Actif anti-Odourant, however if for any reason you are unhappy with your purchase, we will honour a 14-day money back guarantee. This means you have 14 days after receiving the item to request a return.

 

Refunds
To start a return, you can contact us at info@kyoornaturals.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that all return charges are to be borne by the customer.  We strongly suggest you purchase tracking for your postage so you are able to locate your item on its way back to us.  

Once we receive the package, please allow 3-4 business days for us to inspect your return and approve/process your refund to your original payment method.  Please remember that it can take an additional 5-10 business days for your bank or credit card company to process and post the refund. 

 

Exchanges
We do not currently accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.